Refund policy

Returns

For voluntary change-of-mind returns, contact Lazotree within 7 days after delivery at zydshop6@gmail.com with your order number and the items you wish to return. Items should be unworn, unwashed and in their original condition, with tags where supplied. Send the items within 14 days after notifying us. This voluntary policy does not limit any mandatory consumer rights.

EU and UK cancellation rights

For eligible online purchases delivered to EU or UK consumers, you may cancel without giving a reason within 14 days after receiving the goods. If goods from one order arrive separately, the period starts after the last item arrives. Notify us by email or another clear statement before the deadline, and send the goods back within 14 days after cancellation. No prior approval is required to exercise this right. You may inspect items as you would in a shop; a deduction may apply for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Original packaging is helpful but is not a condition of exercising statutory cancellation rights.

Return postage and address

Customers pay the direct cost of change-of-mind return postage. Lazotree covers reasonable return costs for damaged, faulty or incorrect items where a return is required. Email us for the appropriate return address and instructions. Our published business mailing address is not a confirmed parcel-return location. Keep proof of postage.

Refunds

Refunds are made to the original payment method without a refund fee. For EU and UK statutory cancellations, we refund within 14 days of your cancellation notice, but may withhold the refund until we receive the goods or evidence of return, whichever occurs first. When the whole order is cancelled, we also refund the cost of standard outbound delivery; any extra cost of a premium delivery service is not refundable. For other accepted returns, we issue the refund within 7 business days after receipt and inspection; original shipping charges are not refundable for voluntary change-of-mind returns. Your payment provider may need additional time to post the credit.

Faulty, damaged or incorrect goods

Please contact us promptly with your order number and a description of the problem. Photos can help but are not a condition of your statutory rights. We will arrange the repair, replacement or refund required by applicable law. The 7-day voluntary return window does not restrict rights relating to faulty or misdescribed goods, including applicable EU legal guarantees and UK consumer rights.

Cancellation before dispatch

Email us promptly if you wish to cancel before dispatch. If the order has already shipped, the applicable return or withdrawal process applies.

Optional cancellation form

To: zyddshop LLC / Lazotree, zydshop6@gmail.com, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States.
I hereby give notice that I cancel my contract for the following goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):