FAQ

Frequently asked questions

Orders & shipping

Where do you ship?
We ship to addresses in Denmark only.

How much is shipping?
Shipping is free on all orders.

How long does delivery take?
Orders are normally processed within 1–3 business days. After dispatch, the estimated delivery time is 7–15 business days. These are estimates, and carrier delays can sometimes add extra time.

How do I know when my order has shipped?
You will receive an email with your tracking number as soon as your order is on its way. Read more on our Track your order page.

Can I change or cancel my order?
Contact us as soon as possible with your order number. If your order hasn't shipped yet, we will do our best to change or cancel it.

Returns

Can I return a product?
Yes. You can return your product within 30 days after delivery. Please contact us before sending anything back so we can give you the return address and instructions.

What is the right of withdrawal (fortrydelsesret)?
Under Danish law, you can cancel an online purchase within 14 days of receiving it, without giving a reason. Our 30-day return period comes on top of this right. You can use our withdrawal form to let us know.

What if my product arrives damaged, faulty or wrong?
We're sorry! Contact us with your order number and a description of the problem, and we will arrange a repair, replacement or refund. You also have a 2-year right to complain about defects under Danish law.

Payment

Is it safe to pay on your website?
Yes. All payments are processed through Shopify's secure, encrypted checkout. We never see or store your card details.

Which payment methods can I use?
You can see all available payment methods at checkout.

Still have questions?

Our team is happy to help. Get in touch on our contact page.